Ihome IP39 User Manual download pdf (Page 11)

Troubleshooting

Symptom

Unit doesn’t

respond

(no power)

iPod/iPhone does

not dock properly

iPod/iPhone does

not respond to the

unit

iPod/iPhone didn’t

charge up

Sound is distorted

Remote control

doesn’t work

Possible Problem

AC adaptor isn’t plugged to a wall

outlet or the connector is not plugged

into the power supply jack o the back

of the unit

Wall outlet is not functioning

Using no or wrong

iPod/iPhone

insert

iPod/iPhone

is obstructed

iPod/iPhone

is not docked properly

Your

iPod/iPhone

software is too old

iPod/iPhone

is locked up

Using 3

generation iPod

iPod/iPhone

is not docked properly

iPod/iPhone

is locked up/frozen

iPod/iPhone

battery has problem

Volume level is set too high

Sound source is distorted

Battery is weak or dead

Remote Control is not pointed toward

the IR window

Solution

Plug the AC adaptor into a wall outlet and plug the connector into

the supply jack on the unit

Plug another device into a wall outlet (same outlet) to confirm the

outlet is working

Make sure the dock insert is the proper fit to your iPod/iPhone

Remove your iPod/iPhone from the dock and check for obstruction

on the connectors in the dock and on your iPod. Then reseat it in

the dock.

Remove your iPod/iPhone from the dock and check for obstruction

on the connectors in the dock and on your iPod. Then reseat it in

the dock.

Upgrade software on your iPod/iPhone via iTunes

Please make sure your iPod/iPhone is working properly before dock

into the unit. Please refer to your iPod manual for detail.

iP39 doesn’t support 3

generation iPod

Remove your iPod/iPhone from the dock and check for obstruction

on the connectors in the dock and on your iPod/iPhone. Then

reseat it in the dock.

Please make sure your iPod/iPhone is working properly before dock

into the unit. Please refer to your iPod manual for detail.

Decrease the volume.

If iPod/iPhone original sound source is poor quality, distortion and

noise are easily noticed with high-power speakers.

Try a different audio source such as a music CD via line-in.

If you are using an iPod Shuffle or external sound source like older

generation iPod, try reducing the output volume on the device itself.

Also, try turning bass boost OFF.

Replace with new battery

Point the Remote Control toward the unit IR window, use within 10

feet of the unit.

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Ihome IP39 User Manual Page 11

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