ZN9 IB_0521_b.fh10 6/11/08 1:24 PM Page 8
ZN9 does not turn on AC adaptor isn't plugged into a working wall socket
or not plugged into the power supply jack on back
of the unit
Plug the AC adaptor into a working wall socket and plug the connector
into the supply jack on the unit
ZN9 requires a reset If unit is plugged in and doesn't respond, try resetting the unit by following
these steps:
a) remove Zune from dock
b) unplug unit from power source
c) remove back up batteries
d) wait 1 hour, then resume use
Zune is not docked properly
Remove your Zune from the dock and check for obstruction on the
connectors in the dock and on your Zune. Then reseat it in the dock.
Battery Low icon always
flashing
Batteries are weak Replace with new batteries
Batteries were not installed properly Check to make sure the polarity ( + and – ends) matches the diagram
in the battery compartment
Zune does not respond
to the unit/Zune is
playing but no sound
comes out
Zune is not docked properly Remove your Zune from the dock and check for obstruction on the
connectors in the dock and on your Zune. Then reseat it in the dock.
Your Zune software is too old Upgrade software on your Zune. For details visit http://www.zune.net
Zune is locked up Please make sure your Zune is working properly before docking into the
unit. Please refer to your Zune manual for details.
Zune didn’t charge up Zune is not docked properly Remove your Zune from the dock and check for obstruction on the
connectors in the dock and on your Zune. Then reseat it in the dock.
Zune is locked up/ frozen
Zune battery has problem
Please make sure your Zune is working properly before docking into the
unit. Please refer to your Zune manual for details.
No AM band radio
sound but others OK
AM loop antenna is not connected to the unit Plug the AM loop antenna connector to the jack on the back of the unit
Radio is very noisy AM/FM antennas not located properly Move the AM loop antenna away from the main unit/Zune and rotate it
for best reception. Keep unit and antenna at least 3 feet from AC adaptor.
6
Troubleshooting
Solution
Symptom
Possible Problem
No sound from ZN9 Volume is set too low on ZN9 Make sure volume is turned up
Move unit away from potential sources of external interference such as
computers, modems, wireless devices (routers) or fluorescent light.
ZN9/Zune performance
is erratic
The ZN9 is reacting to external interference
ZN9 doesn’t respond
(16 pages)
(14 pages)
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